​Q1：When downloading, it shows "Connection Timeout". What's the reason for this? How should it be handled?
​Possible causes: unstable local network, temporary failure of the software server, interception by the firewall/safety software.
Solution steps​：

1. Check if the network connection (Wi-Fi/ wired) of the computer/mobile phone is normal: Try opening a web page (such as Baidu) to confirm if you can connect to the internet.
2. Restart the network device: Turn off the router/cable modem, wait for 30 seconds and then restart it (this might be due to overheating or cache issues causing disconnection).
3. Disable the firewall/safety software: The protection functions of some software may mistakenly block download requests (such as Windows Defender, 360 Security Guard, etc.). Temporarily disable them and try again.
4. Wait or contact customer service: If multiple devices are unable to download, it might be a problem with the software server. You can try again later or contact the official through the "feedback" function in the software.

​​​Q2：The download speed is extremely slow and it almost freezes. What should I do?
​Possible reasons: The network bandwidth is occupied by other programs, the download source server is under heavy load, or the network signal is weak.
​Solution steps​​：

1. Close background bandwidth-consuming programs: Press Ctrl+Shift+Esc to open the Task Manager, and end the processes such as "Downloader", "Cloud Sync" (like Baidu Pan), "Video Software", etc. that are using bandwidth.
2. Switch download sources (if available): Some software supports selecting download nodes (such as "Domestic Mirror" "Overseas Node"), try switching and retry (usually the domestic nodes are faster).
   Check network signal: 
   1. Wi-Fi users: Stay close to the router or switch to the 5GHz frequency band (with less interference);
   2. Wired users: Check if the network cable is securely plugged in, replace the cable or interface for testing.
3. Contact the customer service: If only the software download is slow, it might be a problem with the server. After reporting, wait for the issue to be fixed.

​​​Q3：The download was halfway through and suddenly stopped. How can I continue?
​Possible causes: Temporary network disconnection, abnormal software cache, damaged downloaded files.
Solution steps：

1. Reconnect to the network: First, ensure that the Wi-Fi/wired network is stable (you can test by opening a web page).
2. Continue unfinished downloads: Most software supports "resuming from the breakpoint", find the download task (usually in the "download list" or "history") and click "continue" to continue.
3. Clear cache/re-download: If there are multiple interruptions, it might be that the download cache is damaged. Delete the current unfinished files (be sure to back up the downloaded parts), and start the download again.

​Q4：Error: DNS resolution failed. Unable to connect to the download server. How to solve this issue?​
​Possible causes: DNS server failure (unable to convert website address to IP address), incorrect network configuration.
​Solution steps​：

1. Manually set DNS: 
   1. Windows: Right-click on the "Network Icon" → "Network and Internet Settings" → "Change Adapter Options" → Right-click on Wi-Fi/Ethernet → "Properties" → Select "Internet Protocol Version 4 (TCP/IPv4)" → "Properties" → Manually enter the DNS (recommended: 114.114.114.114 or 8.8.8.8).
   2. Mac: Click on the network icon in the top menu bar → "Network Preferences" → Select the current network → "Advanced" → "DNS" → "+", add the above DNS addresses.
2. Refresh DNS cache: In Windows, press Win+R, enter cmd, and press Enter. Input ipconfig /flushdns and press Enter; in Mac, open Terminal and input sudo dscacheutil -flushcache (enter the password).
3. Restart the router: This may be caused by outdated router DNS configuration. After restarting, it will automatically obtain new DNS.

​Q5：I used a VPN/proxy to download, but it went wrong. What should I do?​​
​Possible reasons: unstable VPN/proxy nodes, conflicting proxy settings, software incompatible with proxy.
​Solution steps​​：

1. Temporarily disable VPN/proxy: Exit the VPN software, or disable the "proxy" option in system settings (Windows: Settings → Network and Internet → Proxy; Mac: System Preferences → Network → Advanced → Proxy).
2. Check proxy settings: If you need to use the proxy, make sure the account password and node region are correct (some sensitive regions may have their nodes blocked).
3. Try switching VPN nodes: Switch to a node in another region (such as from "USA" to "Hong Kong"), or contact the VPN customer service to confirm the server status.

Summary: Network download issues are mostly caused by unstable network, incorrect configuration, or server abnormalities. First, check the local network (restart devices/routers), and close interfering programs. Then, make targeted adjustments to the settings. If the problem persists, it is recommended to take screenshots of the error messages, contact customer service to provide detailed information (such as error codes, network environment), so that further troubleshooting can be conducted!

Q1:hat information do I need to confirm first in order to select the correct software version?​

Mainly, two points need to be confirmed.：

1. Operating system type (Windows or Mac);
2. Processor architecture (for Windows, distinguish between x86/x64; for Mac, distinguish between Intel chips/Apple chips).

Q2: How can one check the processor architecture (x86 or x64) of the Windows system?​

two methods：

• ​Method 1: Right-click on "This PC" → Select "Properties" → View "System Type" (If it shows "64-bit Operating System", it is x64; if it shows "32-bit", it is x86).
• ​Method 2: Press Ctrl+Shift+Esc to open Task Manager → Click "Performance" → View the "Model" in the "CPU" column (Both Intel Core i5-1240P and AMD Ryzen 5 7535U are x64; if it shows "32-bit", it is x86).

Q3: How can I check the type of chip in my Mac (Intel or Apple chip)?​

Click on the Apple icon in the top left corner of the screen → Select "About This Mac" → View the "Chip" or "Processor" information:

• If it shows "Apple M1", "M2", "M3", etc., it indicates an Apple chip;
• If it shows "Intel Core i5", "i7", "i9", etc., it indicates an Intel chip.

Q4: What are the differences between the x64 version and the x86 version of Windows? Which one should I choose?​

• ​x64 version: Compatible with 64-bit Windows systems, supports larger memory (more than 4GB), and has better performance;
• ​x86 version: Only compatible with 32-bit Windows systems (or 64-bit systems that can run 32-bit programs), but cannot fully utilize the performance of 64-bit systems, and supports a maximum of only 4GB of memory.

​Recommendations for Selection：
If the system type shows "64-bit operating system", the x64 version should be selected as the default; if the system is 32-bit (which is extremely rare), then the x86 version should be chosen.

Q5: What are the differences between the Apple chip version and the Intel version of the Mac? Which one should I choose?​

• ​Apple chip version​: Optimized for ARM architecture chips such as M1/M2/M3, runs faster and consumes less power;
• ​Intel version​: Based on x86 architecture, only compatible with Macs with Intel processors (such as i5, i7 chips), cannot run on Apple chip Macs.

​Recommendations for Selection：
If the Mac chip shows "Apple M1/M2/M3", select the Apple chip version; if it shows "Intel Core", then select the Intel version.

Q6: What will happen if the wrong version is chosen?​

• Windows: The x86 version may run on 64-bit systems with some limitations; the x64 version will not be able to install or start on 32-bit systems.
• Mac: The Apple chip version will prompt "incompatible" on Intel Macs; the Intel version will not be able to open on Macs with Apple chips (it requires the Rosetta 2 compatibility layer, but some new features may be missing).

Summary: First, confirm the system and chip type, and then select the version marked "x64/Apple chip" accordingly to avoid compatibility issues!